Return policy

Return Policy:

1. doctorsdmc.com may allow return of product(s) if:

• a.Product(s) does not match Your order.
  b. Product(s) delivered are past the expiry date.
  c. Product(s) delivered are damaged in transit.

2. If You have received a damaged product, do not accept the delivery of the product. If after opening the package You discover that the product(s) is damaged, the same may be returned for refund or replacement. www.doctorsdmc.com does not promise a replacement for all the product(s) as it will depend on the availability of the said product(s). In such cases, refund will be offered to You.

      3.doctorsdmc.com will not accept liability for such delivery issues if You fail to notify Us within 1                    working days of receipt.

4. In case You to want to return a product or products that are not defective, We may allow the return of unopened, unused products after deducting a 20% restocking charge, provided You notify us of such return within 3 days of receipt. www.doctorsdmc.com will not accept returns if You fail to notify within 3 days of receipt.
5. Returns are subject to the below conditions:

• a. Wrong ordering of product(s) does not qualify for returns.
  b. Batch number of the product(s) being returned should match as mentioned on the invoice.
  c. Returns arising out of change in prescription does not qualify for returns.
  d. Product(s) being returned should compulsorily be in their original manufacturer’s packaging i.e., with original price tags, labels, bar-code and invoice; and
  e. Partially used or consumed product(s) does not qualify for returns.

Return Policy Exceptions:

1. Certain category of products are not returnable. The details of the non-returnable products are mentioned below:

• a. Healthcare devices such as Injections, Surgical, Health Monitor, Ortho Support.
  b. Medicines Temperature sensitive products (Cold Chain Products)
  c. Medicines For which Patient Assistance Program has been utilized

2. www.doctorsdmc.com does not offer replacements or exchanges of the above non-returnable products. Also, www.doctorsdmc.com reserves the right to refuse returns or refunds for certain products, as marked in the respective product pages as “Note: This item cannot be returned for a refund or exchange”

Return Process:

1. To request a return, email Us, within 3 working days of receipt, your order details, including the reason why You are requesting a return. The www.doctorsdmc.com may also require You to upload pictures of the products received in order to process the return.
2. Company will verify the request within 3 working days from the time of receipt of your request. Once the claim is verified as genuine and correct, www.doctorsdmc.com will initiate the collection of the product(s) to be returned. You will be required to pack the product(s) in the original manufacturer’s packing.
3.  If You have any queries, you can reach us at our help desk at  or email us at         support@doctorsdmc.com